Shipping policy

DELIVERY 

Postage and handling

New Zealand Post is used to deliver packages within New Zealand only. We are not able to offer shipping to international destinations.

Freight/postage costs are subject to change.  We will contact you if the freight/postage cost differs from the price stated on the website.

Addressing

Please check your address details including your email address before completing store checkout. An email confirmation of your order will be sent to the address you supply. If you supply a fake or incorrect email address we are unable to process your order.

If your package is found to have been misaddressed by The Kauri Museum then we are responsible for its replacement and redelivery. If you have given an insufficient or incorrect address, then The Kauri Museum will not refund or resend the product, and you are responsible for costs for correcting delivery.

New Zealand Delivery

We deliver only within New Zealand. Deliveries are usually made within three to seven business days of receipt of your order, except during the Christmas holiday period and other peak times, where delivery may take longer. At certain times of the year, such as Christmas or due to other special occasions, deliveries may take longer due to the volume of freight moving around New Zealand or due to other factors beyond our control.

We use New Zealand Post for delivery.

All orders within New Zealand may be tracked and a tracking number will be sent with your order confirmation. If any delivery is lost or damaged in transit, we will replace the order. Delivery is complete when the goods reach the address specified for delivery.

Any queries or problems with the order and delivery process please email admin@kaurimuseum.com including “Order Query” in the subject line. Please refer to your tracking number or other confirmation advice references to help us identify your order.

International Delivery

Regretfully, we do not offer international delivery at The Kauri Museum Online Store.